Product Policies

XTrees is committed to providing world-class vaporization products.  We stand behind our products with policies that guarantee quality and customer satisfaction.

Shipping: Free Shipping Inside the Continental US

All of our Premium Sapphire Inserts come with free shipping within the continental US.  Products ordered are typically shipped the next business day, and they usually arrive within two weeks of the purchase.

If a product is back-ordered, it may take a week or longer for our artist to craft the item that you have purchased.  We will promptly inform you if this happens, and you will have the option to have your payment reimbursed.

Returns*: 10 Days, 100% Cashback

XTrees Premium Sapphire Inserts come with a 100% Cashback Return policy.  The 100% Cashback Return applies to unused Inserts when they are shipped back to XTrees Limited within 10 business days after they are received by the customer. (Shipping time will be added as a grace period to the 10 business days.)

FAQs:

Third-Party Purchases

*XTrees is not responsible for returns of inserts that were not purchased from the XTrees Limited website ( https://www.xtrees.us ).  However, every XTrees Insert, regardless of where it was purchased, is covered by the XTrees 100 Day Limited Warranty and the Lifetime Satisfaction Program.  Proof of purchase is required for purchases outside of the XTrees Limited website ( https://www.xtrees.us ). Register your purchase today by submitting the following information to www.xtrees.us/contact

   Your name
   Your address
   Business name where you purchased the product
   Address or URL where you purchased the product
   Date of purchase
   Product serial number (included with your insert)
   Product verification code (included with your insert)

Legal:  XTrees Limited reserves the rights to alter warranties or other policies at any time.